The responsibility for maintenance is determined in the Limited Liability Housing Companies Act. When something needs repairing or installing in an apartment, the maintenance responsibility is divided between the housing company and the shareholders. The division of responsibility determines which party commissions and pays for the maintenance work. In some cases, the Articles of Association of the housing company can set forth exceptions to the division of responsibilities.
We request that you notify the maintenance service of any observed faults without delay. A small, unnotified fault can cause substantial damage in the long term. Any non-urgent faults requiring maintenance can easily be notified using the online Report a fault form.
The maintenance responsibility division table below determines the division of responsibilities between the shareholder and the housing company. The interpretations presented in the table are based on the Limited Liability Housing Companies Act.
Roofing
Floors and ceilings (roof, base floor and intermediate floor)
External walls, partition walls, columns and beams
Balconies
Dry-area coatings, such as indoor paintwork, wallpapering, tiling, parquet, laminate, etc.
Wet-area coatings, such as tiling, wet-area paint with support fabric, microcement, plastic coating
External door to apartment and outer door of two-leaf balcony door
Weatherstrip seals for external doors and balcony doors
Painting of external doors
Intermediate doors and inner doors in the apartment
Thresholds
Locks and keys of apartment’s external door and balcony door
Additional lock, such as a security lock, of the apartment’s external door
Doorbell (mechanical)
Peephole
Outer sash and frame
Inner sash and intermediate sash
Maintenance and painting of windows
External glazing
Internal glazing (also a sealed glazed unit that opens)
Sealing of window sashes
Balcony glazing, atrium, canopies, awnings, etc., structures, equipment and accessories (installed by company)
Baths and washbasins
Taps and mixers
Connection hoses, showers and bidet taps
Shower cabinet and shower wall
Valves (radiator valves, stop valves and equipment valves) and thermostats
Toilet seat, seat cover, water tank and flushing valve mechanism
Connecting a washing machine
Piping and hoses
Apartment-specific water meter
Trap
Floor drain
Air source heat pump (heating/cooling)
Pump using exhaust air
Ground source heat pump, thermal connector pipes
Built-in cabinets and closets
Mirror cabinet with lighting fixture and socket outlet
Windowsill and shop window countertop
Sauna panels, sauna benches and stove
Fresh-air and supply-air vents
Filters (in fresh-air vents and ventilation units)
Exhaust vent
Extractor hood grease filter
Extractor hood
Extractor hood with filter
Apartment-specific ventilation unit
Telephone network
Generic cabling network
Fibre-optic network
Wireless network
Data communication and telephone sockets
